30 March 2020
With COVID-19 impacting our communities, our priority is the safety of our customers and staff. We have been monitoring the advice and direction from the Australian and Tasmanian Governments and will be implementing the following service changes from April 1st:
- Closing our Customer Service Centre at Kettering for walk in business, and
- Reducing the ferry timetable to the minimum Winter timetable (12 services daily).
Please also note that the Tasmanian Government has announced further restrictions that limit travel to holiday homes. We are currently working with the Tasmanian Government on how these restrictions will be enforced.
Our staff who are providing this essential service to the entire community, appreciate your understanding and support during this difficult time.
We will keep monitoring the advice and directions from the relevant authorities.
26 March 2020
SeaLink Bruny Island is following the direction and advice from the Federal and State Government in relation to essential and non-essential services, including transport and travel. Our ferry services are currently to schedule, as they are deemed an essential service providing public transport to the community and residents, as well as carrying freight and supplies. Limited businesses are open for island visitors at present. Some are operating as takeaway only.
For the latest information on:
> International travel restrictions: visit the Australian Government Health website.
> Domestic travel restrictions: on travel within the States and Territories of Australia, please visit the Australian Government Health website here.
> Specific restrictions and health advice within Tasmania: please visit the State Health Department Website.
We ask for your patience and understanding as we are currently dealing with high call volumes and online inquiries and will respond as soon as possible. Thank you for your continued support during this difficult time.
23 March 2020
The Federal Government has closed Australia’s borders to non-essential international travel. The Federal Government has also recommended all non-essential domestic travel be reconsidered.
As a result, State and Territory Governments across the country have commenced restrictions of interstate visitors to adhere to a mandatory 14-day isolation requirement. Please check your state or territory health websites for more information on these travel restrictions for your jurisdiction.
The Australian Government has also recommended further restrictions on social gatherings which are also being implemented by State and Territory Governments.
Please note: The National Cabinet has agreed that public transport (trains, trams, buses, ferries) is essential and therefore are exempt from the travel and social gathering restrictions at this time. However, wherever possible passengers should try to adhere to the 1.5m social distancing recommendations.
At SeaLink Travel Group we are following the advice of the health authorities and the Federal and State governments when making decisions about our vessels, cruises, tours, accommodation and operations. We will keep you informed of any changes that will impact your trip with us as soon as possible.
You should also keep up-to-date with the latest travel and health information from the Australian Government – visit www.health.gov.au or your state or territory government health department website for any additional controls.
What are we doing to minimise the risk of COVID-19?
We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped our practices and procedures up even further.
Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.
All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.
Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.
In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.
What can you do to minimise the risk?
Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:
- Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
- Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
- If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
- Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).
If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au.
Can I change my travel dates?
If you have an existing booking and were scheduled to travel between 23 March 2020 and 30 June 2020 and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates.
Please note: If any third-party or supplier costs change before the new travel dates, additional costs may be incurred.
What if I my trip is cancelled?
If you are scheduled to travel between 23 March 2020 and 30 June 2020, and either you or SeaLink Travel Group cancels your trip with us, you can either choose:
- 100% travel credit to use at a time that suits you on any of SeaLink Travel Group’s products (to use within 12 months of the original booked travel date), or
- a 100% refund.
You should also check with your travel insurance policy for any information regarding cancellations.
Thank you for your understanding and continued support during these difficult times.
We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory.